Ready to Move?

Now is the time. We're growing fast and our ability to both address and solve some pretty big problems is increasing every day.

We're based in Boston, but we're eager to add the right accomplished, motivated, ingenious, crafty and collaborative folks from any corner of this great, big world. See our open positions below. If you sense a good fit, drop us a line.

CX Strategy Lead

We’re looking for an experienced customer experience strategist to help us define and execute methods that will allow us to perpetually deepen our understanding of business and bank needs, define/prioritize opportunities and thoughtfully evolve our business and bank-facing products.

Applicants should have 5+ years experience doing primary customer research (e.g. interviews, ethnographic studies), defining and leading quantitative research efforts (surveys and owned/3rd-party data analysis) and facilitating co-design and user testing efforts. Experience in financial services and/or with guidance platforms or tools is preferred. A passion for innovation and enthusiasm for drawing upon out-of-vertical best practices is also highly valued. The ability to collaborate closely with product, technology, and design leads is of course a must. Note that at Monit, we value deep intellectual/emotional investment, proactivity and a sane and healthy work/life balance.

Compensation: Competitive salary depending on experience + equity participation.

 

Interested?

UX Designer

Are you a whip-smart UX designer with a passion for making digital experiences that are ever-simpler and more delightful? Do you like to devise and design things that help smart, busy people work and live better?

Very good then. 

Applicants should have 3+ years designing digital products (web apps and device-native) and strong command of contemporary UX and visual design tools, particularly Figma. A passion for rapid innovation and prototyping and enthusiasm for drawing upon out-of-vertical best practices is highly valued. The ability to collaborate closely with product, CX strategy and technology leads is of course a must. Note that at Monit, we value deep intellectual/emotional investment, proactivity and a sane and healthy work/life balance. 

Compensation: Competitive salary depending on experience + equity participation.

Interested? Contact us at jobs@monitapp.io. Please provide an online portfolio link or pdf of relevant work samples. 

Interested?

Client Success Manager

Are you obsessed with keeping demanding clients on track and exceeding their expectations? Do you love the idea of leveraging modern technology products to bring lumbering enterprises (banks!) into the modern age? Do you have a soft spot for small businesses?

Monit might be right for you.

We are looking for an experienced professional who wants to make our bank customers successful by working with them from day 1 to roll-out and optimize the Monit platform.

Responsibilities

  • You have a 100% focus on existing customers
  • You are responsible for customer satisfaction and act as the central liaison for Monit
  • You handle and resolve customer requests and feedback

Qualifications

  • You are able to communicate clearly and effectively with strong skills both written and verbal
  • You have the ability to focus on measurable results and can analyze performance data to act accordingly
  • You are highly organized and able to multitask
  • You have a history of taking initiative, being flexible, and adapting easily
  • You are experienced in customer success processes
  • You have very strong interpersonal skills with a demonstrated ability to achieve results through influence
  • You have a passion for service
  • Experience in banking and/or fintech preferred

Compensation: Competitive salary depending on experience + equity participation.

Interested?

Let’s Discuss

Call us, or fill out the form if you’d like us to email you more information.

(617) 433-8131

Institution Type

Thank you. We’ll be in touch.